TABLE OF CONTENTS

 

1. SCOPE AND PURPOSE

2. WHAT DOES TRIUMPHEALTH DO

3. WHAT PERSONAL INFORMATION IS COLLECTED

4. HOW DO WE COLLECT YOUR PERSONAL INFORMATION

5. HOW DO WE USE YOUR COLLECTED INFORMATION

6. HOW DO WE SHARE YOUR INFORMATION

7. HOW CAN YOU CORRECT OR REMOVE YOUR INFORMATION

8. RETENTION AND PROTECTION OF DATA

9. COOKIES AND AUTOMATED DATA COLLECTION TECHNOLOGIES

10. SOCIAL MEDIA AND OTHER INTEGRATIONS

11. CUSTOMER AND EMPLOYEE TESTIMONIALS AND COMMENTS

12. STATE CONSUMER PRIVACY RIGHTS

13. MINORS

14. INTERNATIONAL TRANSFERS

15. UPDATES TO THIS PRIVACY POLICY

16. CONTACT

1. SCOPE AND PURPOSE

At TRIUMPHANT HEALTHCARE SOLUTIONS, LLC (TriumpHealth), we value your privacy and are committed to protecting it. This Privacy Policy (“Policy”) explains how we collect, use, and share information obtained through www.triumphealth.com (the “Website”) and applies to information collected offline, such as during office visits, TriumpHealth events, or interactions with our representatives at external events, as well as other contexts where this Policy is provided.

This Policy outlines our data collection, processing, and usage practices, including the types of personal information we collect, the steps we take to safeguard it, and your rights regarding the use, access, and correction of your information. We maintain the highest standards of decency, fairness, and integrity in all operations, and we are committed to safeguarding the privacy of our customers, suppliers, partners, and online visitors.

Please note, this Policy does not apply to third-party Websites linked on our Website. TriumpHealth does not control or assume responsibility for the privacy practices of these third parties. We encourage you to review their respective privacy policies for more information.

For data processed on behalf of our healthcare provider customers, our practices are governed by agreements with those customers, including Business Associate Agreements, as required under the Health Insurance Portability and Accountability Act (HIPAA). Additionally, your healthcare provider may have its own privacy policies that govern the collection and use of your data. We recommend reviewing their policies, as TriumpHealth is not responsible for how your healthcare provider manages your information.

 

2. WHAT DOES TRIUMPHEALTH DO?

TriumpHealth provides revenue cycle management services for healthcare organizations nationwide. Our services include, but may not be limited to, medical or dental practice start-up, provider credentialing, payer contract negotiations, medical billing, coding audits, and MIPS compliance. For more information about TriumpHealth, please click here About TriumpHealth.

 

3. WHAT PERSONAL INFORMATION IS COLLECTED

You are free to explore the Website without providing any personal information about yourself. TriumpHealth collects personal information from visitors only on a voluntary basis. This may include your name, postal address, email address, company name, telephone number, organization-related details, and information about transactions (both free and paid) conducted on our Website. We may also gather publicly available information from sources such as Facebook, LinkedIn, Twitter, Google, or other service providers.

The types of personal information we collect depend on how you interact with us and generally include:

• • Identifiers: Such as your name, email address, or IP address.
  • Customer Records: Including your postal address and phone number.
  • Commercial Information: Details about products or services you have purchased.
  • Internet or Network Activity: Information about how you use and interact with our Website.
  • Professional or Employment Details: Such as your job title or employer.
  • Geolocation Data: General location information (e.g., city or state) derived from your IP address. For services requiring precise location data (e.g., GPS-based features), we will request your consent in accordance with applicable laws.

We may also collect demographic details like zip code, age, gender, preferences, interests, and favorites. If you sign up for paid services, additional information such as your credit card number and billing address may be required to create a TriumpHealth billing account.

 

4. HOW DO WE COLLECT YOUR PERSONAL INFORMATION

TriumpHealth may gather information from you through various methods:

Information You Provide Directly: This includes details you voluntarily share when filling out forms on our Website, signing up for services, requesting information, participating in surveys, or contacting our customer service. Depending on your interaction with us, we may request your name, practice/organization name, address, email, phone number, and provider/organization type.

Automatic Data Collection: When you use our Website, we may use automated technologies to collect information about your visit and device. This includes your IP address, geolocation, browser type and version, device type, mobile identifiers, and details about how you interacted with our Website, such as search activity, browsing behavior, and interactions like mouse movements, clicks, touches, scrolls, or keystrokes.

Information from Other Sources: We may also obtain information from external sources, such as lead generation companies, and social media networks. Additionally, we may collect information from other users of our services or publicly available resources.

 

5. HOW DO WE USE YOUR COLLECTED INFORMATION

We collect and use personal information for a variety of purposes, including:

Responding to Inquiries and Requests: We use the information you provide to respond to your inquiries, deliver relevant content or information, and communicate with you via post, email, fax, or other methods.

Improving Our Services: Your feedback, including from surveys and information sessions, helps us enhance our services, develop new offerings, and improve the functionality of our Website based on your interests.

Marketing and Communication: In addition to mandatory service communications like welcome letters, billing reminders, technical updates, and security notices, we may also send occasional product surveys or promotional content related to our products and services. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.

Data Storage and Processing: Personal information may be stored and processed in the United States or other countries where we or our affiliates, subsidiaries, or agents operate. By using our Website or services, you consent to the transfer of your information across borders.

Business and Legal Purposes: We may use aggregated, anonymized, or de-identified data for various business purposes, provided it cannot be used to identify you. We also use your information for internal legal and compliance needs.

Additional Uses: Any other uses will be disclosed at the time of collection and will align with the purpose for which the information was gathered.

We are committed to protecting your privacy and ensuring your information is used responsibly, as described above, and in compliance with applicable laws.

 

6. HOW DO WE SHARE YOUR COLLECTED INFORMATION

We disclose the following categories of personal information for commercial purposes: identifiers, commercial information, internet activity, and geolocation data.

We share information outside of TriumpHealth under the following circumstances:

– With service providers and vendors who assist us with services such as analytics, content management, ad administration, marketing insights, market research, and analysis of our marketing efforts.

– With our affiliates and related entities for business purposes, including customer support, marketing, technical operations, and business functions.

– With our customers when you participate in surveys, provide feedback on our services, engage in onboarding processes, or take part in activities like focus groups, and other surveys. We will inform you beforehand if your information will be shared with our customers as part of a survey.

–  In other situations, we may share information when:

• • You have consented to share or use your information.
  • We believe sharing is necessary to fulfill a service you have requested.
  • We are required by law, legal process, or public authorities to disclose information, including meeting national security or law enforcement needs.
  • We need to prevent liability or legal violations.
  • We need to protect the rights, property, health, safety, and security of ourselves, the Website, or others.
  • We are involved in a sale, merger, or acquisition, where we share information with potential buyers and their representatives.
  • At your request, such as when you choose to share your activities on the Website with a social network.
  • With any other party where we provide notice to you and obtain your consent.

We may also share non-identifiable information, including aggregated, anonymized, or de-identified data, except where prohibited by law.

Regarding deidentified patient information, we disclose such data to third parties only when allowed by our contractual agreements with customers and in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations or other applicable laws. We utilize the safe harbor or expert determination methods under HIPAA. Third parties receiving deidentified data may include service providers, vendors, or academic institutions involved in healthcare research.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

7. HOW CAN YOU CORRECT OR REMOVE YOUR INFORMATION

We provide this privacy policy as a statement to you of our commitment to protect your personal information. If you have submitted personal information through our Website and would like that information deleted from our records or would like to update or correct that information, or would like to withdraw your consent allowing the use of your personal information, please contact us as below:

Phone: (888) 747-3836

Email: services@triumphealth.com

To Unsubscribe from Our Communications

You may unsubscribe from our marketing communications by contacting us as below:

Via Email:  sales@triumphealth.com, and replying back with the word “Unsubscribe” typed in the Subject of the Email.

Via Fax:  (844) 380-3245, and by replying back with the word an “Unsubscribe” typed in the Subject of the Fax.

Via SMS (Text Messaging): Message and Data Rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP.

 

8. RETENTION AND PROTECTION OF DATA

We take the protection of your information seriously, implementing administrative, physical, and technical security measures to safeguard it. For sensitive data, we use secure socket layer (SSL) encryption during transmission. However, we cannot guarantee complete security of your information.

We keep your information only for as long as necessary to fulfill the purposes outlined in this Policy. In some cases, we may retain information for longer periods to meet legal requirements or for technical reasons. In such instances, we will take reasonable steps to prevent further processing of your information.

Any credit card information you provide to us is used exclusively to assess your financial qualifications and to process payments. We rely on a third-party service provider to handle credit card transactions. This provider is strictly prohibited from storing, retaining, or using your information beyond the purpose of processing payments on our behalf.

If TriumpHealth is sold, the information we have obtained from you through your voluntary participation on our Website may transfer to the new owner as a part of the sale in order that the service being provided to you may continue. In that event, we will make reasonable efforts to ensure that the purchaser honors any opt-out requests you might make of us.

 

9. COOKIES AND AUTOMATED DATA COLLECTION TECHNOLOGIES

Our Website uses cookies and similar technologies (such as pixels, pixel tags, ad tags, clear GIFs, session replay scripts, and JavaScript) to improve functionality, enhance your experience, maintain security, and gather statistical information about how visitors use the site. Cookies are small text files placed on your device that enable our systems to recognize your browser and personalize your online experience. For instance, cookies can remember your preferences, such as personalized pages or registration details, on subsequent visits.

We may also use Web beacons—electronic images embedded in web pages or emails—to assist in delivering cookies, track user engagement with our content, and monitor the effectiveness of promotional emails or newsletters. Web beacons may also be used by third parties we engage to help compile aggregated statistics or assess the success of advertising campaigns. However, we prohibit third-party Web beacons from collecting or accessing your personal information on our site.

Cookies also support the delivery of advertisements, some of which may be tailored based on your activity on our site. Third parties assisting with advertisements may collect information over time and across devices or Websites to provide insights into products and services that may interest you.

You have the ability to accept or decline cookies by adjusting your web browser settings. Please note that declining cookies may limit your ability to fully experience the interactive features of the site. For additional control, select “Cookie Preferences” on the banner at the bottom of our Website or click the “Cookie Preferences” link in the Website footer.

 

10. SOCIAL MEDIA AND OTHER INTEGRATIONS

Our Website and services may integrate with social media platforms and technology operated by third parties. Additionally, we may collect information from third-party social media and marketing companies to enhance our data sets. These integrations include the following:

• • Links: Our Website may contain links to third-party Websites, platforms, or services that we do not operate or control.
  • Liking, Sharing, and Logging In: We may use features such as pixels or SDKs that enable you to “like,” “share,” or log in to your account via social media platforms. If you use these integrations, we may receive information you authorize the social network to share with us. Please note that the social network may also collect information about you independently through these integrations.
  • Brand Pages and Chatbots: We may provide content through social media platforms or engage with users via chatbots. Information you provide when interacting with this content is handled in accordance with this Policy. If you publicly reference our brand or Website on social media (e.g., using a branded hashtag), we may use that reference in connection with our Website.

Additionally, our Website includes social media features, such as those provided by Facebook, Twitter, LinkedIn, and Google+. These features may collect your IP address, the page you are visiting on our Website, and may set a cookie to ensure proper functionality. These features are either hosted by third parties or directly on our Website. Please note that this Privacy Policy does not apply to these features, and your interactions with them are governed by the privacy policy of the respective companies.

When interacting with other entities or leaving our Website, those entities may independently collect and solicit information about you. The data collected by these entities is subject to their own policies and practices, including how they share information with us, your rights and options, and whether they store data in the U.S. or elsewhere. We encourage you to review their privacy policies and terms of use.

 

11. CUSTOMER AND EMPLOYEE TESTIMONIALS AND COMMENTS

We may post customer and employee testimonials, comments and pictures on our Website, which may contain personal information. If any existing or former customer or employee would like such information to be removed, please call us at (888) 747-3836 or email us at service@triumphealth.com.

 

12. STATE CONSUMER PRIVACY RIGHTS

If you reside in a state with consumer privacy laws, you may be entitled to the following rights regarding your personal information:

• • Confirmation: Request confirmation of whether we process your personal information.
  • Access: Access your personal information.
  • Correction: Request corrections to inaccuracies in your personal information.
  • Deletion: Request deletion of your personal information that we have collected.
  • Data Portability: Receive a copy of your personal information in a portable and readily usable format.
  • Opt-Out of Sale or Sharing: Opt-out of the sale or sharing of your personal information.
  • Opt-Out of Targeted Advertising or Automated Processing: Opt-out of the processing of your personal information for:

* Targeted advertising.

* Automated decision-making or profiling that results in legal or similarly significant effects.

If your state requires specific consent to process sensitive personal information for certain purposes, please contact us via phone or email as below:
Phone: 888-747-3836
Email: sales@triumphealth.com

 

13. MINORS

This Website is intended for a general audience and is not designed for use by individuals under the age of eighteen. TriumpHealth does not seek to collect information from or about minors through this Website. If you are under eighteen years old, please refrain from using this Website.

We do not knowingly collect personal information, as defined by the U.S. Children’s Online Privacy Protection Act (COPPA), from children under the age of 13. If you are a parent or guardian and believe your child’s information has been collected in a manner that violates the law, please contact us using the details provided in the “Contact” section below. We will take steps to delete such information as required by applicable laws.’

 

14. INTERNATIONAL TRANSFERS

We are headquartered in the United States, and the information we collect is governed by U.S. law. If you access our Website from outside the U.S., please note that any information collected may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. The data protection laws in these jurisdictions may differ from those in your country of residence. By using our Website or providing any information, you consent to the transfer, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as described in this Policy.’

 

15. UPDATES TO THIS PRIVACY POLICY

We may update or revise this Policy at our discretion and at any time. Any changes will take effect upon being posted. By continuing to use our Website after changes are posted, you acknowledge and accept the updated Policy.’

 

16. CONTACT

If you have questions or comments about this Policy, please contact us by:

Phone: (888) 747-3836

Email: services@triumphealth.com